SS
Sean S
1 reviews | Active since Apr 2019
16 Sept 2026, 10:43
Paying for no cover
I have just cancelled my insure policy for the second time. I have been paying for a policy and I was not covered for burglary, attempted theft and theft unless I have an alarm system installed at my property. Why was this important exclusion not mentioned before I agreed to take out the policy. This requirement is not standard practice and should have been mentioned on the call. I have requested for the call recording because I want all my premiums refunded (request ID 3YKCNRR3MT). No one can tell me why this exclusion was added in the first place. I want my money back, all of it!
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Discovery Insure's replyOfficial
16 Sept 2026, 10:51Hi Sean
Thank you for reaching out to us regarding your recent experience with your insurance policy. Your concerns about the exclusion related to burglary and theft coverage have been noted, and it is important that we address this matter thoroughly.
A member of our team will be in contact with you shortly to review your request for a refund of your premiums and to provide clarity on the policy terms you mentioned. We appreciate your patience as we work to resolve this issue.
Regards
Discovery Insure
Thank you for reaching out to us regarding your recent experience with your insurance policy. Your concerns about the exclusion related to burglary and theft coverage have been noted, and it is important that we address this matter thoroughly.
A member of our team will be in contact with you shortly to review your request for a refund of your premiums and to provide clarity on the policy terms you mentioned. We appreciate your patience as we work to resolve this issue.
Regards
Discovery Insure
Discovery Insure's reply16 Sept 2026, 10:51
Official
Hi Sean
Thank you for reaching out to us regarding your recent experience with your insurance policy. Your concerns about the exclusion related to burglary and theft coverage have been noted, and it is important that we address this matter thoroughly.
A member of our team will be in contact with you shortly to review your request for a refund of your premiums and to provide clarity on the policy terms you mentioned. We appreciate your patience as we work to resolve this issue.
Regards
Discovery Insure
Thank you for reaching out to us regarding your recent experience with your insurance policy. Your concerns about the exclusion related to burglary and theft coverage have been noted, and it is important that we address this matter thoroughly.
A member of our team will be in contact with you shortly to review your request for a refund of your premiums and to provide clarity on the policy terms you mentioned. We appreciate your patience as we work to resolve this issue.
Regards
Discovery Insure