Pay your premiums and receive no service

If you are thinking of using Discovery as your Insurance Copy... DONT! Rather save your money under a mattress then us discovery because a company that prides themselves in out of this world service and products in reality has nothing. They are happy to claim your premiums which doesn't even get done correctly. I would rather hit my head against a wall then recommend Discovery Insure to anyone. No one is willing or able to assist. The staff are abrupt and have NO CUSTOMER SERVICE. Tovhowani Mufamadi and Kelebogile Dube have clearly never been trained in dealing with clients or claims and have the impression that an email is the answer to everything and assisting a client is not part of their job. I will commend Michelle Van Zyl and Sascha Haddad for their attempts to assist and calming of a situation but even with their involvement all I have done is fight tooth and nail with Discovery and still no resolution. You request and get advised on the sales calls about all the fantastic offers your policy contains and when it come to the crunch none of if is adhered to. I have complained on numerous occasions about the service, requesting that someone get back to me to have this rectified and resolved but alas all requests gone on deaf ears. Discovery advertise their DQ tracker.... yet get involved in an accident and the DQ tracker doesn't do as advertised and then when queried you get pushed from department to department being told that no department can resolve. I have received no service from Discovery and no attempt to resolve.