PATHETIC & USELESS
I have sent discovery a request for a claim on the 2nd of July where insuretp rep**** on the 9th of July with "confirm of receipt" and " please allow 7 to 10 working days for us to process"
On the 25th of July I sent a follow up mail asking for feedback where insuretp responded with " we hereby acknowledge receipt of your letter" stating that Thabiso will assist me as well as Cindy.
I have sent multiple mails to Cindy and Thabiso and NO response. More than 70 days later and I have no response from this useless firm.
Either they don't have the capacity to get in touch or they are not suitable to do the work or discovery is just absolutely useless.
I won't use this pathetic insurance provider ever.
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Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
18 Sept 2024, 18:47Good day,
We are sorry to hear about your experience.
Please share the claim number so that we can escalate this matter to the relevant department for assistance.
Feedback will be provided.
Regards,
Discovery Insure
We are sorry to hear about your experience.
Please share the claim number so that we can escalate this matter to the relevant department for assistance.
Feedback will be provided.
Regards,
Discovery Insure
Discovery Insure's reply18 Sept 2024, 18:47
Official
Good day,
We are sorry to hear about your experience.
Please share the claim number so that we can escalate this matter to the relevant department for assistance.
Feedback will be provided.
Regards,
Discovery Insure
We are sorry to hear about your experience.
Please share the claim number so that we can escalate this matter to the relevant department for assistance.
Feedback will be provided.
Regards,
Discovery Insure
's updateReviewer Update
19 Sept 2024, 13:41***
Your department does not care. It hasn't been in contact with me for more than 70 days.
The department can't even assist itself.
Useless
Your department does not care. It hasn't been in contact with me for more than 70 days.
The department can't even assist itself.
Useless
's update19 Sept 2024, 13:41
Reviewer Update
***
Your department does not care. It hasn't been in contact with me for more than 70 days.
The department can't even assist itself.
Useless
Your department does not care. It hasn't been in contact with me for more than 70 days.
The department can't even assist itself.
Useless
's updateReviewer Update
19 Sept 2024, 13:43Your department does not care. It hasn't been in contact with me for more than 70 days.
The department can't even assist itself. Claim number is ***.
The department can't even assist itself. Claim number is ***.
's update19 Sept 2024, 13:43
Reviewer Update
Your department does not care. It hasn't been in contact with me for more than 70 days.
The department can't even assist itself. Claim number is ***.
The department can't even assist itself. Claim number is ***.