Pathetic & the worse customer service ever!!! All lies...

The worse experience ever!! I was quoted a different amount and when signing up, they charged me more than what i was quoted. Nonetheless, the end of July, a debit order if R870 came off and this month, R900.78 and im looking at my policy after speaking to Andile the team leader, i was quoted R813.76. I never got my rewards or the up to R800 in fuel back and after calling yesterday, the lady tells me that i can send my transactions which shows I've put in petrol at an engen which i did yesterday. I get an email back saying i must send fuel slips which was not communicated at all to me because i dont use Shell or BP. How the hell must i get the fuel slips flr the month of August? Absolutely patheric!!! Its pointless being on Vitality insure if u not gettinf anything back.... im definitely going to remove this stupid device from my car. Worse experience ever thus far. I shouldve never left my precious insurance but looking at a better insurance now...