Pathetic serviceq

I am actually very disappointed with the service from Discovery. Firstly it has been over 4 months since my DQ device stopped working and updating information accordingly, and I was told it will be sorted and it never was sorted. Even on my discovery profile on line it shows that there is a problem and it will be sorted out and it is never sorted out, As a result I have been subjected to the same cash back every months where as I could have actually gotten more.<br> Secondly my cash back for January was paid late, usually my cashback is paid by the 10th of every month, but last month I got it around the 15th, and I never got any explanation until I asked. This is absolutely unacceptable and you guys need to sort this out appropriately. I can't stand a service that is so below par while I am paying a premium price for the service. <br> I consider my household to be a discovery household as we hold all your products but your service can be pathetic sometimes.