Pathetic service - terminating my policy after this!

Absolutely shocking service. I was in a car accident on the 21st November, and based on the package that I am on, took the car rental for the 30 days assuming that I would get my vehicle back timeously. After multiple delays, from the car making it to the assessors, to the assessors submitting the outcomes to be authorised, then additional parts having to be requested and then that taking a month to be authorised, I still do not have a car. I am a single mom, with a job that I need to be present for and now am resorting to spending ridiculous amounts of money on Ubers. I then had to make multiple calls into the Call Centre because the assigned Claims rep from Discovery did not respond to emails plus their direct number did not exist (*****!)! My call was placed on hold and dropped on 3 separate occasions resulting in me having to call back continuously. And then today, the person that I spoke to didn't sound like it really mattered that after being with Discovery for a while now, I will be terminating my policy after this ********** experience. Disappointing for a brand such as yours who claim to be the best in the industry but can't afford to hear out each case on it's own merit.