Pathetic Service - Still no resolution

<p>Even after logging a complaint on Hello Peter, Discovery responds staing that they apologize and request time to rectify the situation.</p> <p>Fair enough, the claims consultant sends me an email at 9AM stating that she will contact me by COB on the same day to conclude the matter, giving the impression that my issue will be resolved. It is now after 5PM and after numerous emails to the sales consultant requesting her to call me at a certain time. Then when I received no call, I requested her to give me a time when she would call so that I can be available for the call. Still no response after 5PM when I was promised the matter would be concluded by COB.</p> <p>I cannot believe that the service from Discovery Insure is this bad. I regret leaving my previous insurer for Discovery only to receive exhorbitant premium increases each year after signing up coupled with horrible service.</p> <p>Be careful when moving insurance to Discovery. Cheaper is not always better.</p>