Pathetic service. Really

Discovery, you guy have rejected my engine claim and I have disputed this on the 1st feb. Phoned to get feedback regarding the dispute letter. And a Natasja Badenhorst team leader said they never received the letter. Till today no management had called me. What kind of people are employed at this company. It’s now going on 3 months and no conclusion. Are guy mute that you can’t speak and deaf that you guys can’t listen also