1 reviews | Active since Feb 2011
Pathetic Service - No TCF
<p>My fridge packed up, It's not freezing anything in the freezer or the other freezer side and I logged a claim with Discovery on 1/10/2016. To date they have sent a Ronnie from Panaservice, who did not help at all. I am without a fridge and its now 4 days in succession. This is not the first BAD service I am getting from Discovery, I just want to warn everyone who is insured with them, you must buy new house contents every six monthe or your claim will be repudiated - reason "wear and tear" for your microwave or washing machine.</p>
Thank you for bringing this to our attention.
As it stands the claim team is currently awaiting the assessment report from Panaservice who assessed the damage on your fridge, this information is important to establish if the incident is an insured incident, as per your policy cover.
We have confirmation that you have spoken to a claims team leader today, who has pointed out the importance of the assessment report, and will refer back to you as soon as received.
Regards,
Sakhe
Discovery Insure
Thank you for bringing this to our attention.
As it stands the claim team is currently awaiting the assessment report from Panaservice who assessed the damage on your fridge, this information is important to establish if the incident is an insured incident, as per your policy cover.
We have confirmation that you have spoken to a claims team leader today, who has pointed out the importance of the assessment report, and will refer back to you as soon as received.
Regards,
Sakhe
Discovery Insure