PATHETIC SERVICE MAKES MY STOMACH SORE

I am absolutely disgusted with the service I am receiving from Discovery at this point. When I initially took out this policy, there was no mention that anyone would need to come to my home to evaluate the items on my premises. Now that I’ve submitted a claim, I’m being told that any items over R2000 won’t be settled, which is completely unacceptable. To make matters worse, the consultant I spoke to had the audacity to raise her voice at me during our call. This level of unprofessionalism is appalling and not something I expect when dealing with a service provider of your supposed stature. I demand that ALL the items I’ve listed in my claim be settled, regardless of their value. If there are sufficient funds under my policy to cover my contents, there should be no issue in settling the full amount, from 1c upwards. I understand that receipts may not be available for items purchased years ago, but this should not hinder my claim. Furthermore, GIFTS are GIFTS so WHY ask for receipts? When it comes to debiting bank accounts it is very quickly done but make 1 CLAIM it becomes a problem to pay out. I expect an immediate resolution to this matter. I need to know that my claim will be processed fairly and in full, without any further delays or unreasonable conditions. Please escalate this matter and get back to me as soon as possible. I will NOT BE MADE a ****! I PAY for a service NOT TO be told that the SHE is being "LENIENT" towards me as if SHE is GOD!