Pathetic service is an understatement

For over 6 months, I have had the displeasure of working with Gretchen Ruben, our third party agent. My Experience was nothing short of frustrating and disappointing. 1. Communication breakdown: Gretchen consistently failed to return my calls or respond to my inquiries promptly, even when multiple colleagues of hers left notes for her. Many a times I was left hanging without resolution as other agents were unable to access the details under her concerning my case. I’d have to wait 3 months before even receiving an email from her. 2. ⁠ radio silence: in the 6 months, I spoke to Gretchen once. As a customer I expect basic communication courtesy, which was sorely lacking. 3. Document errors: I’ve had to play detective to ensure progress on my documents. Of late, there has been no acknowledged recipient of my emails. I’ve had to proactively find what was taking so long to process documents sent weeks ago.

In summary, my experience with discovery has been frustrating, unprofessional and utterly disappointing. If you value effective communication and accountability, this is not the company or agent to deal with.

I give it a solid 0.