Pathetic service From Thandeka

I must say having a geyser bursting in my kitchen last wednesday and my entire kitchen and half of my house flooding, my fridge got damaged. I had to throw away a whole freezer full of food and the agent responsible Thandeka didnt take it upon herself to inform me of the report. I had to fight to get a hold of her and till today she has not called and has been avoiding taking my calls. I had to request a second technician to check my fridge and still no feedback. They were supposed to transfer money covering my food but nothing has been done. Pathetic service from Thandeka and I wish another agent can take over.