Pathetic service from Justin Dowie Discovery Insure

I have logged a claim on Saturday, 13 July, for my car insurance. I was then sent a generic email by my so-called Discovery agent, Justin Dowie, stating that he will be in contact with me within the next 24 working hours. As Monday came along, I only received an sms from Island Auto for a reminder for my auto-assessment time- which was not discussed with me at all. I then proceded to call Island Auto to assist me with rescheduling the appointment. They told me it’s something that needs to be set by the insurer e.g. Discovery, and they cannot book the appointment from their side. I have then contacted Net-Assess to reschedule my appointment with two people giving me different times for the new auto-assessment email. This is after numerous unanswered calls to Justin Dowie himself and Discovery at ***. Today, on the 19th of July, I receive an email from Justin Dowie stating that he will be placing my claim on hold, after again, not answering my calls. Now how can anyone get in contact with Discovery or the agent if no one answers their calls. And as I am typing this, I receive an email from Justin Dowie that my claim has been closed. I will definitely be switching my insurance. Worst service ever