Pathetic service from Discovery Insure. They blame it on Huawei!!!

I have recently moved over to Discovery Insure for the simple reason of leveraging off my Vitality benefits I have with my medical aid. Since I have moved over they have installed the DQ track smartphone enabled device to monitor driving behavior. After the 1st month my driver score has dropped from 800 to 500 because I did not drive my car for a week. That's not the worst part. When the new month kicked in it dropped to 7 and stayed there since. After countless calls to customer services they are unable to remediate the problem. They have complete ****s that answer the phone that pay absolutely no attention to what you say to them and what the problem is. They are blaming the brand of my phone as the root cause of the problem yet the device is supported by them as per their telematics team.

I use a Huawei Mate 10 Pro. The agents insist that I am using a P10 Lite which is not supported. I have called in about 4 times and the average call length is around 30 minutes. A complete waste of time and 2 hours of my life that I will not get back.

I would appreciate it if someone from Discovery Insure can resolve these issues or I will have no choice to terminate my insurance with them and take my business elsewhere.

That includes my Medical aid.

PS. The information provided by before commencing the policy is in now way the same as the way that they operate. You get penalized for not using your vehicle.