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KG
Keenan G

1 reviews | Active since Dec 2012

20 Feb 2020, 21:21

Pathetic service from discovery insure.

I have two claims that have not been resolved. One since may last year and the other since November last year. My fridge has been repaired so that it only works a few days and stops. Everytime someone comes out to assess it they give a different reason as to why it isn't working. As a result I have had food get wasted on all occasions and I run a baking business from home.

The other claim was for a broken phone and between the pathetic service from discovery and the even worse service from wefix umhlanga I csnt begin to fathom how a phone takes 4 months going on 5 months to repair. The claims advisor as well as the claims team leader have no sense of urgency or just ignore your calls and emails.

I have almost every single product discovery has to offer and will be moving all my products over to a more competent entity

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KG
Keenan G's update28 Feb 2020, 14:36
Reviewer Update
After dealing with everyone from discovery and having explicitly said that if discoverys service providers work was the issue then discovery should be liable or if the issue was because of a leak of gas other than where they worked I would be liable. I went ahead and got someone to repair whatever was wrong only to find out that my fridge was actually broken because of the pathetic workmanship of discoverys service provider. I would like the recording of my call with your consultant since I can't even recover my cost from Discovery. PATHETIC!