Pathetic service from Discovery Insure and Vitality Drive

I logged a query with Discovery Insure on the 2/11/2020 regarding my vitality drive points not working on my vehicle. I have followed up on this query in excess of 10 times and in each occasion i was told that nothing has been done and the systems team is working on it. To date i have no feedback on the problem nor have i received any of the "PLAYS" since the start of October.

3 weeks ago i escalated this to a team leader and was told i would have this issue solved last week and that i would be allocated my 24 PLAYS over a period on the next 4 weeks. This time has now passed and i still have no feedback nor the PLAYS which have been promised to me.

This service is extremely poor as it has also become my responsibility to follow up on a poor service from Discovery Insure. In the last 4 months no one has ever called me to even give an update. This is truly poor service