1 reviews | Active since May 2013
Pathetic service from discovery insure
I am so appalled by the service I have received from discovery and their service provider. I met with an accident and the car was repaired. I picked up the car on the 24th of August. I emailed discovery a few days later to advise them on the issues with the vehicle. 1x R valve cap missing
1x R seat badge on the front passanger seat missing
Rear left stepsill not stuck fully
At 80kph to 100kph there is a terrible vibration through the vehicle.
Steering clear vision is off
To date Durban panel beaters have not contacted me to relolve this. I would not want to send my vehicle back to them if this is what the vehicle came back missing. I also had to go through hoops to to get a battery draining issue that discovery says was not their device, eventually they remove the device and the battery draining issue is resolved. I have contacted them so many times over the last few months to come back and reinstall the tracker but no response and it's because of this that I do not fulfill the criteria to have my excess waivered. Pathetic service I can't wait to move to someone else.
Thank you for raising your concerns.
We note that rectification work has been scheduled with the service provider.
On the tracking device issue, we advised on mail ( at your instruction that ) that you need to contact us for a booking once ready , please refer to communication dated 16/07/2019 at 17:15pm.
We will however, endeavor to have a representative contact you to make this arrangement happen.
More information will be communicated to you directly.
Regards
Discovery Insure
Thank you for raising your concerns.
We note that rectification work has been scheduled with the service provider.
On the tracking device issue, we advised on mail ( at your instruction that ) that you need to contact us for a booking once ready , please refer to communication dated 16/07/2019 at 17:15pm.
We will however, endeavor to have a representative contact you to make this arrangement happen.
More information will be communicated to you directly.
Regards
Discovery Insure
