Pathetic Service from Discovery Insure

Worst experience ever trying to get an IFA balance paid out! I have been battling for over a month with pathetic service consultants to get the money that is rightfully due to me to be paid out!!!

The level of incompetence and constant excuses is highly unacceptable.

Requested a cashout with Lifu M of a portion of my IFA on 16 August 2020 and was advised it will take about 4 to 5 days to process.

I followed up on 01 September and was advised by Bongani K that previous consultant only sent a query and not an action to have it paid out. I then confirmed that the money must be paid out and was told yet again it would take 4 to 5 days to process.

I had to follow up again on 10 September and was advised again by Bongani that he will find out from finance. They now tell me that they are not releasing the amount I requested but an completely different amount that they decided.