Pathetic service from Discovery Insure

My vehicle was damaged in November 2014. It is now May 2015 and discovery together with the appropriate assessors cannot get the vehicle repaired until now.<br> We were told to take the vehicle to Marvic Panelbeaters in Richards Bay for an assessment. Marvic sent the quote to Discovery which was approved . 4 Weeks later, I was informed that Marvic failed to source second hand doors and had submitted a revised quote based on new doors from the agents. This quote was also ACCEPTED . I was then repeatedly informed by Marvic Panelbeaters that the doors were ordered from Inyanga Motors in Empangeni and they were awaiting delivery. After much waiting and frustration , I called Inyanga Motors myself only to be told that the doors were never ordered by Marvic Panelbeaters. i then called Discovery Insurance and requested my vehicle be repaired by another Discovery authorised repaier in Richards Bay. I was told that Richards Bay Autobody is also an approved repairer and if I was satisfied they would give them authorisation to proceed with the repairs.I got a call last Wednesday from the owner Chris, stating that he could not repair the vehicle as Discovery had authorised second hand doors!