Pathetic service from Discovery Insure

Good day, I had a storm claim put in on the 19th November, rain damaged my ceiling in my lounge. The ceiling has a hole in it and with the recent storms more rain continues to pour in. It took the supplier a week & half to assess the damages, it took them another week to get the report in. I constantly called & mailed wanting. I eventually got a call from Terence telling me that he has the report but the job will only be done at the end of Jan. I have to get my tenants to live under water from now until end of Jan, surely you guys have other suppliers. I am now being forced to take a settlement on this claim because Discovery cannot provide me with a contractor to fix my ceiling and roof. Who covers other damages should it arise if i take cash in lieu. I totally do not accept this, I have very nicely asked for them to send somebody out the first week in Jan, i fully understand that they are busy, but get another company to get my repairs done. I don't think that I am unreasonable with wanting it done first week in Jan, I have requested a Manager to call me last week already, to date nothing. In the meantime other damages will arise from this e.g tiles & furniture<br> Very irate<br>