AA
Adele A
1 reviews | Active since Jul 2011
20 Nov 2019, 18:54
Pathetic service from Discovery Insure
I had a burglary at home on the 12th July. A claim was registered on the 13th July. It took them until end of October to correct the costing of the claim. Then, last week they paid out the claim using the wrong costing. Numerous attempts to get hold of them has been futile. Not even my broker can get hold of them. Emails go into some black hole because they never reply to me or don't read the mails. What should I do?? I really want this 4 month nightmare to end!
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Discovery Insure's replyOfficial
21 Nov 2019, 07:54Good day Adele
Thank you for bringing your concern to our attention.
Whilst we endeavor to settle all claims as quickly as possible , we must also investigate the validity of the claim and sometimes delays will occur.
We have confirmation that the relevant management has taken this up & are handling the matter with haste.
Apologies for any inconvenience that may have been caused. More information will be communicated to you directly.
Regards
Discovery Insure
Thank you for bringing your concern to our attention.
Whilst we endeavor to settle all claims as quickly as possible , we must also investigate the validity of the claim and sometimes delays will occur.
We have confirmation that the relevant management has taken this up & are handling the matter with haste.
Apologies for any inconvenience that may have been caused. More information will be communicated to you directly.
Regards
Discovery Insure
Discovery Insure's reply21 Nov 2019, 07:54
Official
Good day Adele
Thank you for bringing your concern to our attention.
Whilst we endeavor to settle all claims as quickly as possible , we must also investigate the validity of the claim and sometimes delays will occur.
We have confirmation that the relevant management has taken this up & are handling the matter with haste.
Apologies for any inconvenience that may have been caused. More information will be communicated to you directly.
Regards
Discovery Insure
Thank you for bringing your concern to our attention.
Whilst we endeavor to settle all claims as quickly as possible , we must also investigate the validity of the claim and sometimes delays will occur.
We have confirmation that the relevant management has taken this up & are handling the matter with haste.
Apologies for any inconvenience that may have been caused. More information will be communicated to you directly.
Regards
Discovery Insure