Pathetic service from Discovery

Good evening

I am livid as I write this email, the service I received was pathetic from your company and service provider.

I have no water I CAN'T DO ANYTHING IN MY HOME AND NO ONE IS WILLING TO HELP!!!

My geyser was replaced today, now I don't have water, my trap door is blocked I can't even get access to see what the problem could be.

I have called the customer care and the service providers, the service providers are now not taking my calls anymore the last time I spoke to them they promised to get back to me.

This is not the kind of service I had anticipated from such a reputable company, I wasted A LOT of airtime calling back and forth, I WANT ANSWERS!!

I am told to wait until tomorrow when the claims department will be available, so if my geyser had burst I would have had to wait till the next day with water all over my house??? That's *******.

This is an e-mail I sent to Discovery however no one bothered to respond or even give me a call, the geyser was replaced however they haven't repaired the damage caused by the leak, this incident happened in Feb, we are in April, I still have a hole in my wall and a stained wall.