1 reviews | Active since Nov 2016
Pathetic service from Discovery
Today I tried calling your call centre to update my details as I cannot update them online! After being on hold for almost 20 minutes the first time, 12 minutes the 2nd time and again for 15 minutes- I finally spoke to a consultant and requested a call back - to which she responded that she can’t....
I am so disappointed at the dismal service and terrible client experience trying to update my new residential address etc. I have received much better quotes from other insurers and wanted discovery to also have the opportunity to quote me, but due to no one even bothering to call me back - please cancel my policy as at end of February - I shall take my business to another i surer and I also want to cancel my medical aid and banking account as at end of feb 2020! Check your emails for all of my contact details - policy number ***
I am highly disappointed and dissatisfied with your “generic response”, and will be taking. Y business elsewhere! Please proceed with cancelling my discovery insure, health and banking memberships as at end of February, and emailing me confirmation, as I will take my business to an insurer that places it’s clients first above archaic processes that are not fit for the 21st century!
I am highly disappointed and dissatisfied with your “generic response”, and will be taking. Y business elsewhere! Please proceed with cancelling my discovery insure, health and banking memberships as at end of February, and emailing me confirmation, as I will take my business to an insurer that places it’s clients first above archaic processes that are not fit for the 21st century!