1 reviews | Active since Aug 2011
Pathetic service from Discovery
<p>6 weeks ago I called Discovery to arrange for wind screen chips to be repaired. The agent who assisted me then indicated that a "service provider" would get in touch me to fix the windscreen. 6 weeks later, still waiting, nothing happened. Today (30th of June), I called for a follow up. I spoke to a lady by the name of Alexa. Firstly, she sounded hostile, asked me which number I had initially called from, and I indicated to her that I wouldn't remember as I called from the either the office line, alternatively she can check for my cell number records. She then said I should hold so that she can invesigate, BELIEVE IT OR NOT: I was kept on hold for an hour until I dropped the call. This is just too pathetic for a company like this. I am not sure why I was kept on hold for all this time (one hour), and the Agent never had the audencity to inform me what was happening or whether she was still investigating. After an HOUR of waiting I dropped the call, and sadly my simple request to have my windscreen repaired is still NOT solved. PATHETIC!!!!!</p>
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
Please be advised that we have contacted you but were unable to reach you.
We have escalated your concerns with our claims management team, we will provide feedback duly.
Regards,
Sakhe
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
Please be advised that we have contacted you but were unable to reach you.
We have escalated your concerns with our claims management team, we will provide feedback duly.
Regards,
Sakhe
Discovery Insure
To this date, I have heard nothing from Discovery. It has been almost 2 months, plus 4 days since this was raised. I am not sure how long it takes to resolve such a simple task, just to fix a windscreen. It looks like just as other agents before, I have again been bombarded by more lies from Sakhe.
Firstly, it was the agent who told me that I was going to be contacted by a service provider (6 weeks later no one ever called)
Secondly: Another agent (Alexa) putting me on hold for an hour "whilst she was investigating", until I dropped the call was dropped.
Thirdly, it is Sakhe telling me that the claims department will provide feedback, four days later no one has provided the so called feedback.
This is pathetic, terrible, clearly Discovery doesnt care, as if we get this service for free yet we pay for it.
To apologize and not take action doesnt resolve anything.
To this date, I have heard nothing from Discovery. It has been almost 2 months, plus 4 days since this was raised. I am not sure how long it takes to resolve such a simple task, just to fix a windscreen. It looks like just as other agents before, I have again been bombarded by more lies from Sakhe.
Firstly, it was the agent who told me that I was going to be contacted by a service provider (6 weeks later no one ever called)
Secondly: Another agent (Alexa) putting me on hold for an hour "whilst she was investigating", until I dropped the call was dropped.
Thirdly, it is Sakhe telling me that the claims department will provide feedback, four days later no one has provided the so called feedback.
This is pathetic, terrible, clearly Discovery doesnt care, as if we get this service for free yet we pay for it.
To apologize and not take action doesnt resolve anything.