Pathetic service from Discovery

on Sunday 11/12/2022, we experienced heavy rains, which caused flooding in a room in my dad's home. Monday the 12/12/2022 he made a call to Discovery insure for assistance with a claim. He was given reference ***. The first person he had spoken to said that they would not be available as they were closing and that the details were re-allocated to Richard Ndlovu. My dad emailed Richard Ndlovu and to date there has been no contact from him or anyone else from Discovery insure it has been over a week now. Why are such a simple tasks always dragged out and prolonged by Discovery? It is such a mission whenever we have to deal with them. Please can someone contact my dad on *** and assist him immediately.