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ejcpontes E
1 reviews | Active since Jun 2016
03 Feb 2026, 14:04
Pathetic Service
Still waiting for a reply on the following reference numbers - *** & ***.
All I can say is beware of Discovery Insure they are pathetic and provide conflicting information.
Prince Sibiya from their complaints department is supposed to solve the issue. To date no further feedback has been received.
Helpful (0)
Replies (6)0
Replies (6)
Discovery Insure's replyOfficial
03 Feb 2026, 14:26Good day Eduardo
As per the below feedback from the Data Privacy team, your request been received and is currently being reviewed. You will receive the calls as soon as it has been processed.
Apologies for the delay in our response.
We acknowledge the receipt of your email and equest for information received by the Discovery Privacy team.
Please be advised that your request has been manually captured by the Discovery Privacy team into the electronic form process. It will thereafter be reviewed and processed accordingly.
Please keep an eye out to the emails that you will receive from ‘Discovery Governance & Privacy’ to verify the request and view the communications.
Regards
Discovery Insure
As per the below feedback from the Data Privacy team, your request been received and is currently being reviewed. You will receive the calls as soon as it has been processed.
Apologies for the delay in our response.
We acknowledge the receipt of your email and equest for information received by the Discovery Privacy team.
Please be advised that your request has been manually captured by the Discovery Privacy team into the electronic form process. It will thereafter be reviewed and processed accordingly.
Please keep an eye out to the emails that you will receive from ‘Discovery Governance & Privacy’ to verify the request and view the communications.
Regards
Discovery Insure
Discovery Insure's reply03 Feb 2026, 14:26
Official
Good day Eduardo
As per the below feedback from the Data Privacy team, your request been received and is currently being reviewed. You will receive the calls as soon as it has been processed.
Apologies for the delay in our response.
We acknowledge the receipt of your email and equest for information received by the Discovery Privacy team.
Please be advised that your request has been manually captured by the Discovery Privacy team into the electronic form process. It will thereafter be reviewed and processed accordingly.
Please keep an eye out to the emails that you will receive from ‘Discovery Governance & Privacy’ to verify the request and view the communications.
Regards
Discovery Insure
As per the below feedback from the Data Privacy team, your request been received and is currently being reviewed. You will receive the calls as soon as it has been processed.
Apologies for the delay in our response.
We acknowledge the receipt of your email and equest for information received by the Discovery Privacy team.
Please be advised that your request has been manually captured by the Discovery Privacy team into the electronic form process. It will thereafter be reviewed and processed accordingly.
Please keep an eye out to the emails that you will receive from ‘Discovery Governance & Privacy’ to verify the request and view the communications.
Regards
Discovery Insure
eE
ejcpontes E's updateReviewer Update
03 Feb 2026, 14:53The complaint is not only about the call recordings which were requested in January 2026.
Reference numbers were provided which I am still waiting feedback on since December 2025.
Reference numbers were provided which I am still waiting feedback on since December 2025.
eE
ejcpontes E's update03 Feb 2026, 14:53
Reviewer Update
The complaint is not only about the call recordings which were requested in January 2026.
Reference numbers were provided which I am still waiting feedback on since December 2025.
Reference numbers were provided which I am still waiting feedback on since December 2025.
eE
ejcpontes E's updateReviewer Update
03 Feb 2026, 14:59All communication can be done via email.
You have my email address on file.
You have my email address on file.
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ejcpontes E's update03 Feb 2026, 14:59
Reviewer Update
All communication can be done via email.
You have my email address on file.
You have my email address on file.
Discovery Insure's replyOfficial
03 Feb 2026, 15:29Good day.
We are currently looking into the matter regarding the feedback that was not received in December 2025, as confirmed above. We will communicate with you via email as requested.
Regards
Discovery Insure
We are currently looking into the matter regarding the feedback that was not received in December 2025, as confirmed above. We will communicate with you via email as requested.
Regards
Discovery Insure
Discovery Insure's reply03 Feb 2026, 15:29
Official
Good day.
We are currently looking into the matter regarding the feedback that was not received in December 2025, as confirmed above. We will communicate with you via email as requested.
Regards
Discovery Insure
We are currently looking into the matter regarding the feedback that was not received in December 2025, as confirmed above. We will communicate with you via email as requested.
Regards
Discovery Insure
eE
ejcpontes E's updateReviewer Update
03 Feb 2026, 15:39It has taken Discovery Insure 2 months to provide nothing.
Their complaints consultant - Prince Sibiya has done nothing.
He does not even reply to emails.
When he calls he does not have the correct information.
Their complaints consultant - Prince Sibiya has done nothing.
He does not even reply to emails.
When he calls he does not have the correct information.
eE
ejcpontes E's update03 Feb 2026, 15:39
Reviewer Update
It has taken Discovery Insure 2 months to provide nothing.
Their complaints consultant - Prince Sibiya has done nothing.
He does not even reply to emails.
When he calls he does not have the correct information.
Their complaints consultant - Prince Sibiya has done nothing.
He does not even reply to emails.
When he calls he does not have the correct information.
Discovery Insure's replyOfficial
10 Feb 2026, 11:03Good day Eduardo
We confirm that the requested feedback was sent on 06/02/2026 by the relevant department.
We sincerely appreciate your patience and understanding while this process was being completed.
Kindly keep an eye on your email inbox for further communication from “Discovery Governance & Privacy,” which will provide information relating to the call recordings.
Regards
Discovery Insure
We confirm that the requested feedback was sent on 06/02/2026 by the relevant department.
We sincerely appreciate your patience and understanding while this process was being completed.
Kindly keep an eye on your email inbox for further communication from “Discovery Governance & Privacy,” which will provide information relating to the call recordings.
Regards
Discovery Insure
Discovery Insure's reply10 Feb 2026, 11:03
Official
Good day Eduardo
We confirm that the requested feedback was sent on 06/02/2026 by the relevant department.
We sincerely appreciate your patience and understanding while this process was being completed.
Kindly keep an eye on your email inbox for further communication from “Discovery Governance & Privacy,” which will provide information relating to the call recordings.
Regards
Discovery Insure
We confirm that the requested feedback was sent on 06/02/2026 by the relevant department.
We sincerely appreciate your patience and understanding while this process was being completed.
Kindly keep an eye on your email inbox for further communication from “Discovery Governance & Privacy,” which will provide information relating to the call recordings.
Regards
Discovery Insure