Pathetic service experienced from Discovery Insure with no resolution

I have received my Annual increase letter on my car, which is almost 5 years old. This year, Discovery insure gave me a whopping 28% increase and last year, it was around 26%. This is crazy in the current economy and seems that Discovery Insure is *********ly forcing exceptionally high, unrealistic increases on clients that have been loyal for almost a decade. Over and above this, I have zero claims since 2017, with the only replacement being a windscreen. Even this was incorrectly captured as an accident claim, affecting my premium. I initially escalated my complaint to Discovery on the 27th November 2024. Although I have sent numerous emails to Clinton Shabalala anf Koketso Mokgehle (Supervisor), to date I have received no resolution. This service is pathetic and unacceptable. The excuse i get is that they are waiting on their actuaries, which is more concerning, since it has been over 2 weeks now. It seems nobody else can apply logic as to what is realistic versus "daylight *******". Discovery Insure needs to understand that their service is in question, from capturing incorrect informaiton, which affects premiums, to dealyed or no repliies, to inconsistenct rules being app****, that this poor service is unbecomming of a premium insurance company. With Robert as the CEO, I hoped that there would be policies and processes in place, to prevent this back and forth nonsence.

IF Discovery Insure is looking to lose customers who have multiple portfolios with the group, then this is the perfect way to do so. To keep a customer waiting with no resolution is not being customer centric. I challenge Discovery Insure to resolve this now, or cancel my policy. I am certain with the the tons of customers that i referred to them over the past 5-10 years, that these customers would also do the same!