Pathetic service Discovery Insure

One star is too many... I have been trying to lodge a claim since 18 January. The Discovery APP does not work, I emailed them, was told someone will contact me. It is now 9 days later and no one has been in touch. Call them now, or tried twice twice and get cut off. Professional service? Laughable. Why do you make it so difficult to get in touch? None of your options work. You are trying to be too far advanced with technology and have no backup if this does not work. If anyone is interested, please call me, otherwise, cancel my policy.