Pathetic service claim ***

Good day Claim number ***

I am absolutely appalled at the service received for our first claim.

Firstly when the incident happened I called discovery as we needed help. Was told by your agent sorry pothole incidents are not covered by vehicle insurance.

So we had to fix everything and pay the cost ourselves. That was very disappointing as we spend a lot of money for insurances with discovery.

We then discovered that discovery does cover this damaged by reading on your website. So we logged a claim. We submitted all the information required car was assessed.

They picked up the bumper needs replacing and they agreed to pay us out for the two tyres we had to replace.

I was told I have car hire should I choose not to use it R1500 will be paid to me for uber.

I submitted the form to the agent A****aker Williams but his email address keeps on saying it has failed. I called in last week spoke to tsphepo email address

*** He sent me a document I signed and emailed back.

No feedback.

I call today get told I need to send a document and then this consultant Colin has no idea asks me how much must be paid really !!! What pathetic service is this can’t you check on your system why are you questioning me I am the customer I don’t need to keep my business here I can move it to another insurance and ensure that I speak about how awful my discovery experience has been.

Then I get an email to send the AOL which I already sent on Friday to ***

Now they pay R750 to me because apparently the car will only be there for 5 days so they reduced the Uber amount

An Uber costs R300 per day to Sandton for 5 days that is R1500 why did u not call me to inform me you reducing the Uber amount then I would have requested a hired vehicle.

Now latest team leader comes on the phone tells us we must pay back the R750 that is not yet reflecting in our account and send her pop so that she can arrange car hire how disgusting are you. You don’t call and communicate reduce Uber rate because you are ripping me off and the I must pay you back even though money is not yet in my account so that you can arrange car hire. Your service is pathetic worst insurance ever.

I am moving back to Outsurance never had these kind of issues when it came to claims.

I have received no communication I am calling to find out about this claim and it’s absolutely frustrating.

The only reason we changed from Outsurance was because of our financial adviser and this is our first claim with you guys it’s pathetic.

Look at our record and the amount of products we have with discovery I am appalled at your lack of service and communication and rest assured I will be placing my feedback on any public forums.