JD
Joanne D
1 reviews | Active since Apr 2021
14 Oct 2024, 13:02
Pathetic service
I have never experienced such pathetic service from you guys before...
I have been calling sunce 8 this morning and the only people i have gotten hold of was th3 call centre ive tried calling the broker that deals with the claim and tried emailing to no avail... Only on my 3rd call for the day i was told that the guy does not work there anymore.. No explanation who is handling his claims nothing! Ive tried to call the manager Sheridan Luckay who i think is not taking my calls on purpose
Ive been holding for Dineo Mohloiwa for hours and no response left messages for her to call me back its 13:00 now and not 1 person has gotten back to me i would like you to please investigate this matter.
Helpful (0)
Replies (4)0
Replies (4)JD
Joanne D's updateReviewer Update
14 Oct 2024, 13:15***
I can be contacted on ***
I can be contacted on ***
JD
Joanne D's update14 Oct 2024, 13:15
Reviewer Update
***
I can be contacted on ***
I can be contacted on ***
JD
Joanne D's updateReviewer Update
14 Oct 2024, 14:06Im not happy with how this matter was handled! In my 6 years with insuring with Discovery im disgusted.
If i did not come onto this platform Dineo would've never returned my call.
You guys need to work on your communication and contingency plans when you let go of a member handling a claim i suggest you do a thorough investigation as to how this matter was handled today!
If i did not come onto this platform Dineo would've never returned my call.
You guys need to work on your communication and contingency plans when you let go of a member handling a claim i suggest you do a thorough investigation as to how this matter was handled today!
JD
Joanne D's update14 Oct 2024, 14:06
Reviewer Update
Im not happy with how this matter was handled! In my 6 years with insuring with Discovery im disgusted.
If i did not come onto this platform Dineo would've never returned my call.
You guys need to work on your communication and contingency plans when you let go of a member handling a claim i suggest you do a thorough investigation as to how this matter was handled today!
If i did not come onto this platform Dineo would've never returned my call.
You guys need to work on your communication and contingency plans when you let go of a member handling a claim i suggest you do a thorough investigation as to how this matter was handled today!
JD
Joanne D's updateReviewer Update
14 Oct 2024, 14:07I am disgusted and escalating this to the ombudsman
JD
Joanne D's update14 Oct 2024, 14:07
Reviewer Update
I am disgusted and escalating this to the ombudsman
JD
Joanne D's updateReviewer Update
14 Oct 2024, 14:08As i could not get any response or correspondence from management
JD
Joanne D's update14 Oct 2024, 14:08
Reviewer Update
As i could not get any response or correspondence from management