Pathetic service

Changing to Discovery insure has been a decision that I deeply regret. My car had damages (geras would not select) during the flash floods in June 2023... The car was sent through to Coachworx Tygerberg. I ha no communication either from the insurer or repairer on wha the extent of the damages were, how long it would take for the car to be sorted. It had to always be some sort of ranting raving before anyone could provide details. Repairer blamed the insurer and vice versa. My car stood in some yard for almost 2 months and has ddaaes to the front bumper which the repairer also refused to repair. After much ups and downs... Dealing with numerous consultants, we had to eventually insist on taking the car back in November last year. Repairs were incomplete and I found that my car had a functioning factory fitted radio was now not working The car boot that was not a issue was now not opening. I've written several emails, reached out to the ombudsman as well... With no joy... I finally called them again on Wednesday last week and a consultant by the name of Ayanda R listened to me.. Gave me some hope that they would relook at the entire complaint. She conferred with senior management ( as pee her) that when I'd refused for my car to go back to the repairer the second time it went in, the insurer should have acknowledged that there was a problem.. Not only did they not listen but sent it through the 3rd time, with no positive outcome. Unfortunately as much as Ayanda 's conversation seemed positive, I heard nothing from Discovery again.. Not even the acknowledgement of my call. Even though she assured me that she would be the person that will correspond with me.... I called this week and unbelievably no notes were on the system regarding my call. The consultant requested that I put my complaint in writing, yet again, advising of the date and time of my call with Ayanda R and they will listen to the audio.... I've now been informed that the claim is closed.... Discovery has lost me as a customer and they will never get a referral from me.... My worst nightmare... Please don't waste your time with them...