Pathetic Service

I would like to express my utmost disappointment.

1. I’ve been patient enough awaiting correspondence as to why I got taken to my job in a dirty Bakkie with a driver coughing not wearing a face mask and no feedback.

2. Making a premium payment has become the hardest thing to do because taking initiative as a client doesn’t work. I phoned on 11 May 2021 to verify banking details cause those reflected on Capitec is different to the one given via email to make the payment, phone runs out of airtime, no one phones back. So much trial and error for a client to do.

3. I didn’t include the alternative car for I don’t know what stupid reason but on website the below reflects. No one has contacted me. I querying this no one is smart enough to see the clients side of things.

4. No correspondence since Monday after being informed that I’ll be updated Tuesday nothing and now it’s Wednesday.

5. The automated whatsappp responses even worse. Takes you to a page on discovery that’s no longer valid.

Waiting outside the discovery Office was just as bad. Lauren who was supposed to resolve this was on the phone more than 20min with no team leader bettering back to her. There was many more clients outside always being shoved from pillar to post. Even going to an old office that doesn’t exist.

Absolutely disgusting Service.