Pathetic Service by Discovery Insure Maintenance - ***

Discovery Insure has for a 3 months in a row last year omitted to pay cash back for either me or my wife (first month me, second my wife, third me). This happened for the fourth time and was reported early November with a sad excuse why it happens. I received confirmation that it will be added to the pay run in early December (MailRef#***#). This did not transpire. After repeated emails and reminders, I received a response that it will now be paid with early Jan 2020 payments. Why must I wait another month? I sent repeated emails requesting immediate payment, but it seems Discovery employs *********** people as they don’t answer my queries, although repeated emails, last mail ref MailRef#***#. The service from Discovery Insure Maintenance is pathetic: -they either do not respond until multiple reminders or do not answer the queries. -on a previous query a year ago, I requested them to rather address me on email as I was travelling abroad, but they still continued to stated that they tried to contact me telephonically. Pathetic service!