PATHETIC SERVICE BY DISCOVERY

All I can say is that Discovery insure especially motor claims, they're Bullies and Arrogant. I've lodged a claim on the 1st of Feb 2024 of motor accident and they came and tow my vehicle to their storage place. 8 days after they took my vehicle, I called them to check the progress since they didn't bothered to update me. I was informed that my car is still standing at the storage. they must still book it for assessment, I was surprised why is it taking so long and requested to talk to her senior and I was told she's not in the office but she'll write email asking her to call me. Later the next day I didn't get any call from them and I decided to write an mail to them including the supervisor and drew blank. Again the next day later, I didn't get a call and wrote the second email and the supervisor's response was " your emails has been blocked because I've used racial comment " and on one line sentence she said, we're still processing your claim. She didn't have the decency to explain why is it taking so long and why didn't they update me. To me this was too low for company of Discovery caliber to act and behave this way. Where's customer service, their service is pathetic and substandard and is ******* to say the least. What are we paying our premiums for? To go down on our knees and beg for service? I thought we only suffer from bad service from government not from private but Discovery has shown that they don't differ. What they're interested at is our hard earned money.