RG
Ronaldo Greeff-Retief
1 reviews | Active since May 2010
21 Dec 2023, 13:24
Pathetic service and ****s Discovery Insure
I have been a loyal client with Discovery and Insure for over three plus years. Today when I wanted to inquire why my November vitality drive had not been paid out on 10 December that app showed I am not a Vitality Drive member anymore. You guys just ***** money and without my consent also just up my premium at the end of November. I am furious with Discovery Insure. My Discovery Insure app shows I am on Gold for December and 279 away from Diamond. I assume this won't be paid out as well and same with *****ing the November drive December cashback R1074.
If this is not sorted and fixed today 21 December 2023 by 17:00 I will cancel everything with Discovery.
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Replies (2)RG
Ronaldo Greeff-Retief's updateReviewer Update
02 Jan 2024, 12:30I asked numerous times to help me reinitiate my Vitality drive. Nothing happened. I cancelled my policy on 31 December 2023 after the worst service ever. This morning I phoned twice to enquire when I would get my cashback for November and December and your consultants are ****y and I heard them say while on the call, the lady said to the gentleman drop the call and he did. I will now report the fact that I did not get the two cashbacks to the FSCA.
RG
Ronaldo Greeff-Retief's update02 Jan 2024, 12:30
Reviewer Update
I asked numerous times to help me reinitiate my Vitality drive. Nothing happened. I cancelled my policy on 31 December 2023 after the worst service ever. This morning I phoned twice to enquire when I would get my cashback for November and December and your consultants are ****y and I heard them say while on the call, the lady said to the gentleman drop the call and he did. I will now report the fact that I did not get the two cashbacks to the FSCA.
RG
Ronaldo Greeff-Retief's updateReviewer Update
19 Jan 2024, 12:30Dear Discovery Insure
This will be my last communication with you.
Since December 2023 I had a struggle with the November cashback and in January 2024 I was told by your retentions department that my cashback for November and December would be paid. We sitting on the 19th of January 2024. You guys just ***** and when a client needs the cashback it silently disappears or your consultants just say put the phone down in your ear. I have given enough time to pay it back. I have already made contact with the financial board and will now make a case.
I will not recommended Insure to anyone. I would have done it in the past but after this circus no, no, no.
In fact where I am now my premium is more than halve and benefits better than when I was the over three years with Insure.
Please let me know once if the money is going to be paid back and which date.
If not please also let me know, but I have not dealt with such unprofessional people in my life before.
This will be my last communication with you.
Since December 2023 I had a struggle with the November cashback and in January 2024 I was told by your retentions department that my cashback for November and December would be paid. We sitting on the 19th of January 2024. You guys just ***** and when a client needs the cashback it silently disappears or your consultants just say put the phone down in your ear. I have given enough time to pay it back. I have already made contact with the financial board and will now make a case.
I will not recommended Insure to anyone. I would have done it in the past but after this circus no, no, no.
In fact where I am now my premium is more than halve and benefits better than when I was the over three years with Insure.
Please let me know once if the money is going to be paid back and which date.
If not please also let me know, but I have not dealt with such unprofessional people in my life before.
RG
Ronaldo Greeff-Retief's update19 Jan 2024, 12:30
Reviewer Update
Dear Discovery Insure
This will be my last communication with you.
Since December 2023 I had a struggle with the November cashback and in January 2024 I was told by your retentions department that my cashback for November and December would be paid. We sitting on the 19th of January 2024. You guys just ***** and when a client needs the cashback it silently disappears or your consultants just say put the phone down in your ear. I have given enough time to pay it back. I have already made contact with the financial board and will now make a case.
I will not recommended Insure to anyone. I would have done it in the past but after this circus no, no, no.
In fact where I am now my premium is more than halve and benefits better than when I was the over three years with Insure.
Please let me know once if the money is going to be paid back and which date.
If not please also let me know, but I have not dealt with such unprofessional people in my life before.
This will be my last communication with you.
Since December 2023 I had a struggle with the November cashback and in January 2024 I was told by your retentions department that my cashback for November and December would be paid. We sitting on the 19th of January 2024. You guys just ***** and when a client needs the cashback it silently disappears or your consultants just say put the phone down in your ear. I have given enough time to pay it back. I have already made contact with the financial board and will now make a case.
I will not recommended Insure to anyone. I would have done it in the past but after this circus no, no, no.
In fact where I am now my premium is more than halve and benefits better than when I was the over three years with Insure.
Please let me know once if the money is going to be paid back and which date.
If not please also let me know, but I have not dealt with such unprofessional people in my life before.