Pathetic service and not taking ownership!!!!

We logged a claim - claim number 957773 will be handled by Nkosinabo Jubane on the 29 July 2015 for a leak in the ceiling and Discovery sent out a contractor to assess. The contractor said it was just a loose ***** and didn't need to be replaced. 2.5 months later and the leak is back in the exact same place so we call Discovery and they send the same contractor out and now the contractor says it should be a new claim which we totally disagree. We have been calling Discovery almost everyday and nothing has happened and the leak is getting worse and causing more damage. As a loyal customer that has all their products with discovery and pay their premiums faithfully, this is totally unacceptable and because of this we will move our business to a company that really cares for our needs.