Pathetic Service and Incomplete Repairs

On the 23rd of February I reported to Discovery that my vehicle had not been correctly repaired by their auto body centre. After many requests for feedback, I finally met with their assessor on the 5th of March. I further had to request an update on the 16th of March as I had not heard anything from the Claims Administrator - Matshepo Mohlala. Over a month after reporting it, I am still awaiting feedback on getting my vehicle repaired properly, which should have been done in the first place. My biggest frustration is that throughout this process I had to always initiate contact to get an update, which I never experienced with any other insurer that I have been with.