Pathetic service all over!

<p>26 May 2016 I phoned and spoke to a very nice consultant concerning reviewing my plan with Discovery Insure. He explained to me that I don’t qualify because of my Vitality Drive rewards I earn each month. Now I have been with Discovery for 14 months+ and from day one problems! I have only claimed once (7 months ago) for a cracked windscreen from a random small rock flung up by a passing car. My premiums have steadily increased from the first day of joining.</p> <p>I then phoned again and asked to speak to a manager to explain why I couldn’t get a review or discount.</p> <p>I then spoke to a very rude lady (at 13:30, please trace the call) at the retention department calling herself a 'team leader'. I asked for an explanation on why my review was at R0 after 14 months+ for the reason of me earning Vitality Drive rewards. She immediately told me it is because of my claim of 7 months ago. She also told me that no insurance company will guarantee a discount in premiums ever in a review (which I get). </p> <p>So before we could clear out what the above reasons are for, she was directly being rude by trying to shove reasons for no review down my ear. She kept on talking and talking without me getting even one word in ( To explain my question). Literally as I would say the start of a word she kept on! It was as if she had verbal diarrhoea or talking to a kid! I got so fed up that I told her she was rude and asked to talk to a manager which she said he was out and would phone me back. (Nothing yet) Where do you get these people from? Seriously? I so called team leader at a call centre</p> <p>Please will you track the call and listen to the conversation. (13:30 2016/05/26) This is in no manner a way to talk to your clients! She does not have any phone etiquette or team leader etiquette! It was as if I was talking to a rude and unprofessional person! She did not once tried to help the situation or me but she just kept on blabbering to the point where I couldn’t take it anymore!</p> <p>I demand to get feedback and an apology for this inexcusable behaviour before end of day! I honestly don’t know why I am still with Discovery at all!!!</p>