Pathetic Service

I have been a discovery client for a number of years and after many years I finally convinced my mum to change over to their insurance…we had logged a claim on the 08/10/21 for a faulty geezer was told an email is sent and my claims handler is Benedicta Xulu have since sent 3 emails to the claims handler and also escalated it to their *** as well as calling to follow up and being told claims handler is handling it and zero response quite shocking and pathetic especially being with them for all these years will definitely be moving my portfolio over from them