1 reviews | Active since Feb 2021
Pathetic Service
I registered the claims 10 May 2022 for water damaged on the app
I waited for 3 days to checking for feedback. I called discovery only to find out that no one was appointed and did not even about the claim. They first appointed someone for the roof and ceiling and had to call back and explain again that it was the BIC.
It took another week for the assessor to come out and do the inspection on the cardboard. I was not at home when the incident happened and I'm not sure how much water went through and damaged the cardboard and I was not almost the whole and came home to darkness and a water on my kitchen floor.
I'm not an expect but how do you know how much of water went through the back of the cardboard.
The person who checked the cardboard didn't even check it properly. He just asked and quoted and I tired to show him where the damages were but he didn't care and was not listening to anything we said.
I would prefer a different assesor to come out and supplier as I do not trust either due to lack of concern or acknowledgment.
I will be taking this to the ombudsman. I know procedures is to first inform the insurance company before I do.
This is honestly a very disgusting service from Discovery. once they reject your claim they do not care if you take it up because they think you won't take them to the ombudsman if they do not respond to your complaints.
I have already taken this up with the ombudsman. Discovery has not made the effort to call me or sent an email to me since 24 May 2023 and was told that someone will call me in 48 hours. I waited and have not gotten a call from the so-called claim manager.
But they are famous for the managers not calling you at Discovery when there is a complaint because no one wants to deal with it and thinks it will go away when they ignore you.
This is honestly a very disgusting service from Discovery. once they reject your claim they do not care if you take it up because they think you won't take them to the ombudsman if they do not respond to your complaints.
I have already taken this up with the ombudsman. Discovery has not made the effort to call me or sent an email to me since 24 May 2023 and was told that someone will call me in 48 hours. I waited and have not gotten a call from the so-called claim manager.
But they are famous for the managers not calling you at Discovery when there is a complaint because no one wants to deal with it and thinks it will go away when they ignore you.