Pathetic Service

I have recently moved my Insurance, life cover and Investment over to Discovery because of a "very good" deal my broker got me into. I contacted Discovery on Monday 25 January informing them that my vehicle's locking mechanism was jammed on Saturday 23 Jan 21 and our belongings ****** from the boot and cabby-hole of our vehicle. I received the claim number and also submitted a list and quotes for the items ****** along with the blacklisting numbers that I have received for two of the devices. It took numerous telephonic and email attempts to get hold of someone to assist me just to be forgotten again.

With none or very little response, five days later, I was told that the handsets will not be replaced as none of our communication devices were specified on my policy. Firstly, I was never informed that our cellphones had to be specified and secondly, if I'd received a policy schedule or had it been explained to me, I am sure that I would have done so. I was then told on Friday, that my case was referred for validation, to find the voice recording where, apparently, I was told that my cell phone should be specified. I would have received word on Friday as to what the outcome was and if they were going to proceed with the claim. Up to this moment I have not heard a word from anyone at Discovery.

Apart from being cut of from the world without cell phones and routers, my husband's glasses were also among the ****** items, which I am sure, does not require any further explanation as to the discomfort of not being able to see properly is causing him.

Yesterday, 01/02, (as well as the whole of last week), I have emailed the consultant dealing with my claim three times. (including their complaints department and the OSTI). I have also attempted to call them three times and demanded to speak to a manager, but still i am being flatly ignored!!

The wonderful deal i managed to get myself talked into, turned out to be nothing but a nightmare!! I am terribly disappointed with the pathetic service I have received to date. The worst ever, apart from MTN of course, who is completely incapable of supplying us with the blacklisting numbers required.