Pathetic service

I wish I could give no stars. Shocking shocking service. After messing up processing a payout on my claim. Agents refuse to take responsibility after waiting I don't know how long I eventually get a call from the team leader who had a very nonchalant it's not my problem attitude, still not happy I asked for her manager it's a week later, no call from the senior manager and my vehicle is going in on Monday. No responsibility taken no follow no customer service, not exactly the cheapest insurance but this is why we pay the premiums we do, for service. Yet they advertise world class service and customer fairness. I have experienced none of those business characteristics, no drive no urgency no going the extra mile. Absolutely pathetic...