Pathetic service
<p>The service that I'm getting from Discovery insure is very bad, I am very disappointed, they letting me down when i needed them the most. A lady by the name of Kgothatso Makola was assigned to my claim, I've been sending her emails since Monday, she doesn't respond to emails, she's never available to take call. You don't expect such service from a big company like Discovery. I was informed that a vehicle assessment takes 48 to 72 hours, 5 days later I'm still waiting for them to give me feedback. I regret why I chose Discovery, they're giving me nightmares. </p>
We are concerned by your comments, and apologise for the inconvenience incurred.
We have escalated this to our claims management team and will provide feedback promptly.
Regards,
Sakhe
Discovery Insure
We are concerned by your comments, and apologise for the inconvenience incurred.
We have escalated this to our claims management team and will provide feedback promptly.
Regards,
Sakhe
Discovery Insure
Two weeks later still no assessment report from Discovery, I have lost hope, they keep on saying that they are still waiting for a report from the assessor, a report that is suppose to take 48 to 72 hours, two weeks later still nothing. Discovery insure Do Not Care about their clients period, it's nice when they debit the premiums, the problem starts the moment you start claiming. I am very disappointed with Discovery, and I'm beginning to realise that at Discovery You are just a number, they do not care about their clients. They do not leave up to their promises, they told me that an assessment takes 48 to 72 hours, two weeks later I'm still waiting. I regret the day I chose Discovery as my insurer. Their service is Pathetic
Two weeks later still no assessment report from Discovery, I have lost hope, they keep on saying that they are still waiting for a report from the assessor, a report that is suppose to take 48 to 72 hours, two weeks later still nothing. Discovery insure Do Not Care about their clients period, it's nice when they debit the premiums, the problem starts the moment you start claiming. I am very disappointed with Discovery, and I'm beginning to realise that at Discovery You are just a number, they do not care about their clients. They do not leave up to their promises, they told me that an assessment takes 48 to 72 hours, two weeks later I'm still waiting. I regret the day I chose Discovery as my insurer. Their service is Pathetic
We received the assessment report on 09/12/2016, and the claims consultant has been in contact via calls and emails to update on the claim progress.
Please refer to the last email sent on 10/12/2016 by the claims consultant advising on the repairer and estimated working days to complete.
We have requested the claims team to make contact again.
We received the assessment report on 09/12/2016, and the claims consultant has been in contact via calls and emails to update on the claim progress.
Please refer to the last email sent on 10/12/2016 by the claims consultant advising on the repairer and estimated working days to complete.
We have requested the claims team to make contact again.