Pathetic Service

The car may be repaired and ready for collection but not to the written and verbal agreement I have with Discovery Insure. The insurance who made a promise to genuine part.

You not addressing the point of the fact that the work carried out was in bad faith, the car was not repairedto the agreement between myself and Discovery Insure that the door will be replaced with a genuine door not a s****yard source or repaired as the panel beater has done as per your instructions.

On the 15th September 2016, a month after I lodged the claim, you called me at 10h58 from 012- ********** you confirmed that the genuine part has been sourced and will be at the panel beater the following day i.e. 16th. When I got to the panel beater, he knew nothing about your confirmation of a genuine door.

So that's pathetic service and bad faith from Discovery Insure, in actual fact you ****med me as your client.

Hi

Discovery Insure has treated me as a nonentity whilst being a paying client with a genuine complaint against their service especially on my claim.

They promised me that they are going to repair damages to my car using genuine parts in accordance to the assessment report[Assessment number 382074, Assessor: Lewsey Juries and Signed off by Deon Orton dated 29/08/2016]sent to me by Nompumelelo Bandezi, Tarryn Marais and telephonically by one Sekgobola Thobakgale(a Discovery Insure executive) apologising for delays and that the genuine part had been received and will be at the repairer the following day.

Upon consultation with the repairer exactly a day after I spoke to Sekgobola Thobakgale, to my shock the repairer told me that he was almost done with the repairs and that according to the instructions from Discovery Insure he were to source a do at s****yard called Big Boyz Toys somewhere in Mannenberg township of Cape Town. He ended up panel beating the old one as the ones at the s****yard were not of credible condition to warranty. I protested to this as the agreement with my Insurance was genuine parts as backed by an assessment report sent to me by Nompumelelo Bandezi and a telephonic guarantee by her that it would be genuine parts, as long as Sekgobola Thobakgale promised when he called me the previous day. On that call Sekgobola Thobakgale also further promised that the courtesy car that was in my possession would be had been extended by Discovery Insure for 4 days and 5 more days incurred by the repairer 9 days in total till the 30/09/2016.

The repairer showed me a report sent to him by Nompumelelo Bandezi assessment number 381039, dated 17/08/2016, Assessor: Donovan Parker Signed off by Malcom Collins. There and there I requested the repairer to email me or print the report for me as evidence to my complaint. Since then Discovery has denied that they have sent any different report despite the fact that their promise to me was not lived up to and have ignored every complaint I have made to them. The repairer further denied any cost incurred by him for courtesy car. The 30/09/2016 came and Avis took their car despite there was still a delay in completion of repairs and I'm currently using public transport, another failed promise by Discovery Insure.

They are bullying me to accept this shody workmanship under the guise that their quality assurer has assured that the work done is up to standard which to me is not what was promised to me by Nompumelelo Bandezi, Tarryn Marais and Discovery Insure Executive Sekgobola Thobakgale. They went further to block me from the facebook and tweeter page.

Now that's the ordeal one has been subjected to by Discovery Insure a multi billion rand company which did everything in its powers to cut costs of paying clients. Even today I have not received my car but their COO Francois Theron sent me an email informing me of premium increase by R400 on top of the R1300+ that I'm paying. A person has to be content and succumb to this.

All I want is what was promised to me by discovery.