PATHETIC SERVICE

<p>Maybe it's just because I'm not a client and am dealing with a 3rd party claim or maybe its just their normal way of doing business. Either way it is beyond a level of being pathetic! After submitting a 3rd party claim against one of their clients, I was shunted from pillar to post with additional demands until finally, after a few weeks of this, we eventually got an assessor to look at our motorbike. This having being done, I probably left a total of about 15 messages over the course of about 4 weeks for the person working on my claim (Themba Mkhabela) as he was simply never available. I also sent him about 4 or 5 emails which he didn't even bother to acknowledge, let alone reply to. In frustration I forwarded the emails to his team leader, Ravi Jadoonandan) who actually rep**** to email buy started getting quite sarcastic in his comments to my questions (which I find totally unprofessional). When pushed for the Insurance Ombudsman details - guess what - I get ignored again. What needs to be done to actually get some sort of service from these people?</p>