PATHETIC SERVICE

On the 20th DECEMBER 2021 my wife had driving through accident debris and our range rover rear tyre was slashed, by a metal object damaging a small section of fender and tail gate panel as this object propelled in the air. The tyre was totally damaged leaving a section of titanium wheel rim damaged. the fender and tailgate damages are minor, however the panels needs to be resprayed. This is the very first claim we had with DISCOVERY INSURE for ±5 years and what a real BAD EXPERIENCE. We have 3 luxury vehicles insured with them and have paid our premiums timorously, however the competency levels of their staff is pathetic. We received an agreement of loss to sign for the 1 new tyre and repair of the rim (INCORRECT SPECS QUOTED ON) as they excluded the fender and tail gate panel repair. We have furnished them with video footage photographs and quotations as we therefore did not want to sign the agreement of loss doc. Guess what the following day we where paid out for the tyre and rim (NOT THE CORRECT SPEC) without any signature to their Agreement of loss. We have been since communicating with team leaders who had promised us the world to get this mess sorted out and today had no response from anyone via email or telephonically. Discovery services sucks and is very dissapointing as there is no synergy between the AD campaign and the way they treat their clients. We have been patient enough as this matter will be escalated to the OMBUDSMAN.