Pathetic service

Discovery might a big company but the service I got from the motor vehicle insurance department was very pathetic. My vehicle was bumped by a client of discovery. I logged a third party claim and dealt with a consultant by the name Themba, who declined the claim from the first day. He did not investigate the matter but rather made a decision based on the limited information their client provided. He also ignore my detailed email of the acccident. He admitted to me he doesnt have a license to drive a vehicle, which made me question, how do you become a vehicle claims consultant but you dont know how to drive. After speaking to his manager Veekash, the manager investigated the matter properly and my claim was approved. I was requested to take my vehicle to NET ASSES to have the damages assessed. At Net Asess I dealt with an assessor who was more interested in documenting old damages on my car rather then the accident damage which I took it in for. I received a quote and authorisation from discovery based on the findings and recommendations from Net Assess. If you read the reviews about Net Asses you would understand my following words. Discovery might this huge financial giant but they use *********** and arrogant companies like Net Asses to save them money. Bases on my experience with Discovery and Net Asses who has a bad reputation for the authorizations regarding accident repairs, I would NEVER EVER advise someone to take discovery motor insurance. For those who are on discovery, maybe you happy now with your premiums but for the day you have an accident and need to claim. Please do yourself a favour and go read the reviews of Net Asses, Discovery's assessment partner.