Pathetic Service

Car insurance claim no:*** I logged a claim on the 9th of April 2022, on the 12th my car was booked for assessment with Net Assess. The car was assessed and report sent same day. After a week I phoned and emailed Discovery consultant Nompumelelo Siningwa for an update, she said she is waiting for the report from Net Assess. Another week passed and I decided to contact Net Assess and I spoke to Lisa, she told me the car assessed and report was sent to Discovery on the 12th but she sent it again on Friday 22 April. I forwarded all these emails to Nompumelelo. I just sent an email now to check the progress, she rep**** and said she is still waiting for the report. Discovery Management kindly intervene. I'm tired of the pathetic service from Discovery.