Pathetic service!!!

Shocking and very disappointing service from Discovery Insure when we had our first claim. They pay the bare minimum (mostly in vouchers) and we are still struggling to get the settlement and vouchers finalized. Claim was filed on 24 August and still not settled, despite sending all the relevant documents and complaining to Team Leader Dineo Monguni about the shockingly bad service from consultant Ntlatle Swana. They simply do not respond to our emails!! Case number ***. And there seems to be NOBODY at Discovery Insure that wants to assist. I do not know who to turn to anymore!!