Pathetic Service

I cannot express my utter disappointment with discovery insure! This claim was done via your app on Monday. Phoning the call centre was a complete nightmare, I gave my ID number only to be told you have no record of me? That’s funny not only do I have two vechicles insured but I unfortunately have a medical aid and life policy? Yet you can’t pick up my ID? Only to be told by the rude call centre agent that I am not the policy holder, well guess what I am! I then have to find my policy number, my back windscreen is shattered into a million pieces stressed and worried, where will I park, my vechicle is not safe?

I then get my policy number only to be told that I now need a claim number? If I am finding out all of this information what purpose does the call centre serve? I am located in Edenvale but get a service providerce mail in Strydom Park and hour away? The representative calls, no vechicle knowledge can’t understand which window I mean whilst describing a panel can. After two phone call we agree as per the photos on the app that it's the back left. Told it will get ordered. Follow up oh not sure of the vin number,, provide vin number again. Try phone manager at Autoboys goes to voice mail, try phone representative not avaliable. Call discovery call lasts 20 minutes I have a photograph. Agent insures me glad has been ordered and gets Autonoys on the line tells me the rest of my claim will be “ as smooth as a banana peel”. Agent phones from autoboys confirms appointment for Thursday at 1. Get SMS confirmation. Get call to confirm address. Patiently wait on Thursday nothing phone to be told claims been cancelled? By who?

I will be cancelling all my discovery products in June, your service providers are pathetic and your service is shocking. I am utterly disappointed.